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Piling on the United PR fiasco

In Dealing With Monsters, Management / Leadership, Marketing 101, The Woo by Jeff PeytonLeave a Comment

Watching the United Airlines train wreck unfold in the news and especially across social channels over the past several days has been horrifically educational. Except, perhaps, for the folks in charge at United. Which, frankly, I don’t get. Isn’t this the guy PRWeek awarded “Communicator of the Year” – oh, that was before LeggingsGate and now DraggingGate. And yes, I mean …